Answering your call with
customized solutions.
Comprehensive public health detailing programs and support services.
Whether you’ve just received a grant or are responding to an urgent health messaging initiative, OnCall EOS offers a flexible solution when a permanent staff expansion is not a viable option. Our contracted services offer easily scalable resources to meet the immediate needs of public health departments and associations, government and non-profit organizations, health care institutions, and health insurance companies.
On a fully turn-key basis, OnCall EOS provides recruitment, temporary staffing, training, and management of skilled public health detailers, as well as support for a broad range of public health activities.
- Development of project needs checklists and lead, launch, and duration timelines
- Coordination with fulfillment partners for program material development, printing, shipping, and storage
- Training logistics support including sourcing of facilities, audio visual equipment, meals, and supplies
- Identification of target audiences
- Sourcing of target lists or utilization of client-provided lists
- Confirmation of target accuracy prior to territory development
- Design and mapping based on vetted target lists and in accordance with your specifications
- Utilization of sophisticated territory mapping software to reduce drive time and maximize productivity
- Teams built from our staff of experienced, highly knowledgeable pharmaceutical representatives – not 1099 contractors
- Screening process customized to your project needs, ensuring ideal representative profile and requisite skill level to minimize turnover
- Identification, hiring, and training of skilled representatives within short timeframes
- Deployment of field supervisors to assist with the planning and implementation of your training programs, including leading training sessions and conducting representative role-playing exercises
- Customization of training assessment tools to ensure rapid adoption of disease state and program information
- Assistance with creation of training content
- Field supervision and coaching of team members for project duration
- Participation in all aspects of your training sessions prior to field launch and throughout project
- Oversight of public health detailer data entry to ensure accuracy, descriptiveness, and adherence to your standards
- Ongoing communication with field detailers and coordination with health department program managers
- Customization of our proprietary sales force automation (SFA) system to meet your needs
- Proprietary, rep-centric CRM system with advanced social science /research-oriented functionality
- Robust provider database developed and continually updated via client and field representative input
- SFA setup includes programming of your survey instruments, data collection tools, and standardized activity reports
- Generation of raw data reports reflecting public health detailer field findings
- Deep-dive data analysis and report writing available as additional program option
- Administration of all HR functions, payroll, and benefits
- All employees furnished with a laptop, requisite software, and business cards, as well as allowances for transportation, office supplies, and cell phone and internet usage
- Visits to office, clinic, and hospital-based providers as well as retail pharmacists
- Engagement in community-based surveying initiatives
- Performance of tele-detailing, video-detailing, and on-line and telephone polling